Oops, I was having way, way too much fun with the Flickr toys and got a little mixed up on my numbering. Of course our library uses email for just about everything from internal and external communication to managing interlibrary loan requests. We also receive and answer reference questions via email. We started doing IM reference about a year ago. It can be a little frustrating trying to juggle IM questions with library users standing in front of you at the reference desk. The IM users seem to be always in a hurry and the patrons in front of you think you are ignoring them or surfing the net when they see you typing away...especially frustrating when the IM questions are inappropriate, e.g., "Are u a boy or a girl?" (and worse). For awhile we did virtual reference with libraries across the country and soon we will start doing virtual reference with some other libraries in Minnesota.
I watched the "Basic VDX Workflow Training" Minitex Webinar and picked up a few tips on handling the VDX work queue.
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